Have Issues with Your Order? We’re Here to Help
For Fast Service on Returns Please follow and adhere to the following Terms & conditions:
On all claims for defects, merchandise must be packed in Homey Design original boxes, without any writing or marks on the boxes.
Please Read The Return Terms & Conditions and Send Request Below as Instructed:
We will get back to you regarding your claim within 24 hours during regular business. If you need immediate assistance, please call us during business hours at 626-964-6669 Monday – Friday 9:30AM-5PM PST.
Returns and Exchanges are allowed within seven (7) days from the date of delivery. Claims for defects or missing parts must be made within thirty (30) days of invoice date. RMA number is required for all returns and exchanges. NO EXCEPTION. NO RMA. NO EXCHANGE. NO CREDIT. NO REPAIR.
Pictures are required to claim merchandise defect. Please email pictures & completed claim form below or contact our Customer Service at:
Claims Dept ………….. firstname.lastname@example.org ………. (626-964-6669) Monday – Friday 9:30AM-5PM PST.
All returned shipments must be freight prepaid with RMA number and the original invoice. We will NOT accept any exchange or return on any used, previously displayed or assembled merchandise.
20%* (Good, resalable condition in original package)
25%* (Good, resalable condition without original package)
50%* (Damaged but can be repaired)
‘Upon inspection and approval by our customer service department
Any claim for merchandise damaged in transit must be made through freight carrier BEFORE signing freight bill, PLEASE inspect all boxes for damages. (Please make sure carrier signs freight bill for any damages). If you do not inspect your merchandise at time of arrival, and representative of your company signs the freight bill, neither Homey Design, nor the trucking company will be liable for any damage claim.
We DO NOT handle claims from consumers directly. All requests must go through the dealer who sold the merchandise to the consumer.
No cash, check, wire or credit card refunds. Exchange or credit on account only.